Wednesday, October 4, 2023

DELL 14Z-5423(11289-1) Laptop Not Charging Repair

 Laptop Model: DELL 14Z-5423

 

Board Number: 11289-1

 

Fault:  In Battery Mode Laptop Not Working . AC Adaptor Working Fine


 Maintenance process:

 

Open the drawing, find the battery identification signal BAT_IN#, plug in the battery and measure 2.4V, which is obviously wrong and normal is 0V.

 

I replaced it with new one that showed the battery level and could be used to turn on the laptop but still couldn't charge. I saw that the charging chip used in this one was BQ24727. I happened to have a BQ24737 on hand, so I tried to replace it, but the fault remained the same.

 

  After restarting the laptop, I find that sometimes it prompts that the power of the adapter is not detected correctly, and sometimes it boots normally. I wonder if the adapter power detection circuit PSID_EC is abnormal.




First analyze the drawing. The PSID_EC circuit is sent to the EC through the interface through PQ3801 and then through PR3807. The normal voltage should be 3.3V. After measuring PQ3801, it was found that the D-level voltage is 2.2V, the G-level voltage is 1.5V, and the S-level voltage is 1.5V.

 

  Circuit analysis shows that PQ3801 is controlled by an NPN transistor PQ3802. After 3.3V is divided by resistor PR3811 and resistor PR3802, a voltage lower than 0.7V is obtained, causing PQ3802 to cut off, causing 5V_S5 to pull up the G level of PQ3801 through PR3803. PQ3801 is turned on.

 

  After measurement, the voltage of pin 1 of PQ3802 is 0.3V, but the voltage of pin G of PQ3801 does not reach 5V. Find an NPN transistor to replace it.





After the replacement, the PSID_EC voltage returned to 3.3V. After entering the system, it was found that the battery could be charged normally. There is a detail that needs to be paid attention to when repairing this Laptop.




BATSW1 in the red circle in the picture above, this switch should be turned to the ON position. If it is in the OFF position, some batteries cannot be recognized, and some batteries can be recognized, but they will not be charged.


Happy Repairing !!

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